Melissa A. Dziak is a partner at Lucosky Brookman, where she focuses on medical malpractice defense and health care litigation. With more than 15...

Mario C. Giannettino is a partner at Kaufman Borgeest & Ryan, where he practices in the firm's medical malpractice, general liability and skilled nursing...

An event reporting system is only as strong as the culture surrounding it. If staff do not trust the process, cannot easily use it, or never hear what happened after they report, even the best technology will fall short. Healthcare organizations invest significant resources in event reporting systems, yet underreporting remains a persistent patient safety challenge. Fear of repercussions, cumbersome reporting processes, lack of feedback, and the belief that “nothing will change” can all discourage staff from speaking up. Strengthening incident...